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FAQ

  • How to obtain professional support for customized sensor installation and commissioning?

    A We provide comprehensive pre-sales technical consulting from needs analysis to solution customization. During the sales process, the ID system enables full-link visualization tracking of production and logistics. After-sales service is provided by our global service network in 50 countries, offering 24/7 remote diagnosis and on-site maintenance support.
  • How to eliminate sensor signal interference when multiple devices are operating simultaneously?

    A We use a fiber optic sensing matrix and laser micron-level calibration technology to build an anti-interference system.  The ID identification system precisely matches device frequency bands, achieving zero crosstalk during parallel operation of multiple devices.
  • How to calibrate laser radar after long-term use to prevent accuracy drift?

    A Leveraging our intelligent ID system for full lifecycle tracking, combined with magnetostrictive technology for automatic temperature drift compensation, and supported by our global service network providing free annual calibration services, we ensure stable accuracy for over 5 million usage cycles.
  • What to do if inductive sensor performance degrades due to high temperatures?

    A Our high-temperature resistant inductive sensors use special alloy coils and nano-coating technology, enabling stable operation under extreme temperature differences from -40℃ to 150℃, verified through rigorous environmental testing certified by ISO three-system certification.
  • How to solve the problem of false triggering of fiber optic sensors in dusty environments?

    A Our photoelectric sensors, utilizing the company's unique background suppression algorithm and automatic threshold calibration with the ID system, can penetrate dust for accurate identification, ensuring zero false triggers in high-dust environments.

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Add: Building 2, Xinggong International Industrial Park, High tech Zone, Changsha City, Hunan Province, China

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